Rate Victoria Saali

Victoria is immensely gifted at giving people the space they need to be forthcoming about their lives, concerns, and emotions. She makes it easy to get to the root of issues by allowing patients the time they need to respond and review. I love how she breaks things down in our sessions and really allows me to look at my life from all angles and all new perspectives.

Vikki is an amazingly intuitive therapist. I benefit greatly from her wisdom:)

She is an impeccable asset in my life. TY Victoria!!

Victoria was initially cordial and responsive. I was pressed on time because I couldn’t afford another month of therapy and only had 3 sessions left. Because I’m in lots of pain, I was trying to use message support to my advantage and it felt like forever until my video appointment with Victoria. After doing my best to be considerate of Victoria’s time and attention, she began to message in a way I felt was unprofessional, shortening her responses to “YW” (you’re welcome) and after having a much needed revelation about what I needed to work on where I was very vulnerable, she responded with “sounds good” When I mentioned she seemed disconnected, Victoria made no efforts to resolve this, or communicate/reset expectations, instead advising me to choose another therapist. When I honestly asked her how I could trust her if she seems uninterested in what I’m saying, she said I appeared manipulative and that she doesn’t offer “live chat” which doesn’t make sense as we started going hours between replies. I explained her profile says she offers messaging and it would be nice to be courteously engaged instead of feeling like I’m messaging her personal phone (bothering her). Victoria stopped responding, ignored me, and chose to not terminate our “match” instead leaving it up to me. Overall I found her to be uninterested, dismissive, detached, and uncaring about my concerns, as well as basically calling me manipulative for not liking her limited and narrow use of online therapy messaging. I understand not every therapist is compatible for every client, but seeing as the entire point of Better Help is to make online therapy accessible and convenient to people who don’t have it, it seems that Better Help is not the platform for her, and she should stick to in person sessions if she is incapable of keeping up with the very basics of messaging etiquette, empathy, tone, and basic acknowledgment. Very disappointed in every way and I would not recommend her to anyone I care about.

Victoria is always so kind and makes me feel at ease. Her advice has helped me so much. Very thankful to have her as my therapist!

Victoria is amazing. I’ve only had a couple of sessions so far but she has already helped so much. I cannot recommend her enough