Rate Jay (Jahanara) Rowell

Jay has been the most supportive therapist I could ask for! I feel like I’m starting to smile again and she is always willing to make time to help when needed, I feel so blessed that I found Jay through Better Help!

She understands my situation and helps me focus on what I can control and can rise quickly to my pace of need and slow down when she sees I can look at other perspectives. I would be lost and in really bad shape if I didn’t have her to talk to.

I had the pleasure of working with Jay, and I can confidently say that my experience was incredibly positive. Jay's expertise and compassionate approach provided me with the support I needed during a challenging time in my life. Jay's ability to listen attentively and offer valuable insights helped me gain a deeper understanding of myself and my situation. Their guidance was instrumental in navigating my challenges, and I felt genuinely supported throughout our sessions. I appreciated Jay's professionalism, empathy, and dedication to helping me achieve my goals. I would highly recommend Jay to anyone seeking a caring and knowledgeable therapist.

Honestly Australia’s support for mental health issues is disgusting and this app is worth so much to me, it helped me find Jay and I’ve never felt more validated and supported, to have responses and feedback and just be able to write a journal and share it with Jay has been an absolute blessing and I cannot express my thanks to her enough for being there to listen. In Australia I think people are better off using the Better Help app because the value and support far outweighs my limited support options in Australia.

Jay is wonderful! Very compassionate and understanding and has helped me so much already

Jay-what a woman! She has been the most incredible therapist to work with. I went into the process feeling anxious and sceptical having had some not so helpful experiences with therapists in the past. But within the first session with Jay I felt super hopeful and positive that I was with the right person to support me to get to a better place. Her knowledge and expertise has literally changed my life! I've felt valued, validation and had the most constructive feedback and support throughout the process. Messaging in-between sessions was great, she responded really quickly with thought and great support. I've felt really heard, been put at ease and given the tools to fix things I thought were unfixable. I would highly recommend her to anyone. I feel like a new woman. The best investment I've ever made. Five stars

Jay takes her time to listen, get to know the person, and understand the struggles. She has patience and adapts to my needs. She validates my experience and has empathy and sympathy for my struggles. She offers ressources whenever helpful.

Jay has massively helped me in so many more aspects of my life than I could ever have hoped for. She has helped me rebuild myself from a very low place to a point where I actively enjoy life on a day to day basis so much more than I thought I ever could, whilst also encouraging me to improve and constantly better myself by instilling self-confidence that I never knew I had. I plan on continuing therapy with Jay for as long as I feel it benefits me, and I would recommend her to anyone regardless of where they are in their life as I feel she could help improve & support anyone she works with.

Jay is incredibly intuitive and kind. She also makes me feel comfortable and address all my concerns even to the silly ones. She answers promptly is very professional and I am not would highly recommended her.

Jay is amazing! I have a chronic illness that has turned my world on it's head but Jay validates my thoughts and feelings and it has made a mountain of difference to me, I feel truly blessed I have her help now.

Jay is an excellent therapist and has help support me through a variety of different difficult emotions over a short space of time. She has an amazing ability to remember even the finest detail and has a lovely empathetic but real approach to helping me see new perspectives. She is really responsive and there for me shown through her care and timeliness of responses. Thanks jay for helping me keep on the straight and narrow.! She’s great! Thanks Jay

Jay is fantastic! Professional yet personal, she really makes an effort to understand and go at a pace you're comfortable with. She regularly checks in outside of our weekly sessions and I don't just feel like she only cares because she's paid to. Everyone needs a Jay in their life.

Jay is amazing, she is super understanding and is able to truly understand things from my perspective. I feel understood, validated and have gained knowledge into my behaviours. Would 100% recommend

I have seen several therapists, counselors and psychologists for 15+ years. I've never felt comfortable or "seen" in any of my sessions. I honestly wasn't expecting a video session to be as impactful, but in the first call with Jay, I left feeling SO much lighter. Jay was the first person to really see me through the walls I put up and quickly, effectively and SO kindly got to the heart of the issues. She has the ability to make you feel so heard, loved and supported and accepted even in a virtual setting. She picks up on things I'm saying and NOT saying and helps me understand my thoughts and feelings better than I or anyone else ever has. A major part of this has been the understanding and validation of my traumatic experiences and is helping me to process them in a way that is very effective for me. Therapy is such a personal/personalized experience, but I would recommend Jay 100000000%. She is the best and I'm so lucky to be working with her - she has been pivotal in my healing journey and I am so grateful to her for that.

I really really love speaking to Jay, she’s a really great listener and has a lot of patience to listen to me, she always checks up on me after our sessions and I think it’s really helpful as well

Jay is a good listener and very supportive. She explains very well the reasons how you behave in certain situations and it is very helpful to learn about yourself. It's very comfortable to talk with her and it is lovely to have conversations with her.

I am so thankful that Jay is my therapist. As a Muslim, I was so worried about getting someone that didn’t understand my culture, faith and my values. I wanted help and advice in light of my Islamic faith and culture. Jay understood me so well and it was such a relief that her understanding allowed me to really open up and take in the advice whole heartedly. Jay took the time from the beginning to acknowledge the challenges of opening up and speaking to someone. I appreciated how she introduced herself and told me a little a bit herself so I got a feel as to who I was speaking to which allowed me to better relate. Jay really leaves me feeling like I have been heard, is very supportive and has guided me gently, calmly and positively along my journey of self healing. I found her advice to be practical and balanced between being hopeful and realistic. I live in a different country and time zone than Jay, yet she has always tried to accommodate me and make sure we had a chance to talk in depth. She was open to my preference of communication and responds to me in a timely fashion. Jay is the best friend you always wished you had, who can support you objectively in a gently and supportive manner. She is a great listener and has a calming voice when she speaks. To any fellow Muslims in particular who are looking to start therapy but really desire someone who understands your cultural background and Islamic values, Jay is the perfect fit. I am thankful that BetterHelp is trying to accommodate for the Muslim community and in particular I am thankful for Jay.

Jay is incredible. Besides being very experienced and kind, She is extremely adept at understanding the salient issues at stake and how to address them, and focuses on delivering advice in a scientific manner, which provides greater comfort for the more academic. Many people come to see a psychotherapist to understand certain problems better. However Jay will enable you to be more thoughtful and address issues using various techniques.